Refund policy
GENERAL RETURN CONDITIONS
Items must be returned unused, unworn, undamaged, and in their original condition and packaging. Please contact us before sending any item back so that we can provide the return instructions.
Customers are responsible for return shipping costs unless the item arrives defective, damaged, or incorrect.
Refunds are processed after the returned item has been received and inspected. Approved refunds are issued to the original payment method.
CUSTOM AND MADE-TO-ORDER ITEMS
Items that are made to order, personalized, or produced specifically at the customer’s request are non-refundable, except where the item arrives defective, damaged, or incorrect, or where there has been an error on our part.
RETURNS WITHIN THE EUROPEAN UNION
Customers in the European Union have the legal right to withdraw from an online purchase within 14 days of receiving the order, without providing a reason.
To exercise this right, please contact us within 14 days of delivery and return the item within 14 days after notifying us.
There are no customs duties or import taxes between European Union member states.
Standard shipping is included in the product price and is not charged separately. If you exercise your legal right of withdrawal, we will refund the product price and, where applicable, the cost of the least expensive standard delivery option offered at checkout. Any additional cost for express or upgraded delivery will not be refunded.
The customer is responsible for the direct cost of returning the item, unless the item is defective, damaged, or incorrect, or unless otherwise required by applicable law.
The refund may be withheld until we receive the returned item or until you provide evidence that it has been sent back, whichever occurs first.
These rights do not affect your statutory rights relating to defective, damaged, or non-conforming products.
RETURNS FROM THE UNITED STATES
Returns are accepted within 30 days of delivery.
The item must be unused, unworn, undamaged, and returned in its original condition and packaging. Customers are responsible for return shipping costs.
Standard shipping is included in the product price and is not charged separately. Original shipping costs and any express shipping upgrade are non-refundable.
For orders shipped with Duties & Taxes Prepaid, the product price includes an estimated amount for duties and import taxes. Duties, import taxes, brokerage fees, customs handling charges, and other import-related costs that have already been paid and cannot be recovered are non-refundable, except where required by law.
If a shipment is refused or returned because of an incorrect address or any other reason, a refund will only be processed once the item has been received back. Return shipping, customs handling, brokerage fees, and other non-recoverable costs may be deducted from the refund.
RETURNS FROM THE REST OF THE WORLD
Returns are accepted within 30 days of delivery.
The item must be unused, unworn, undamaged, and returned in its original condition and packaging. Customers are responsible for return shipping costs.
Original shipping costs and any express shipping upgrade are non-refundable.
Customs duties, import taxes, brokerage fees, customs handling charges, and any other import-related costs are not included in the product or shipping price and are the responsibility of the customer. These charges are non-refundable.
If a shipment is refused or returned because the customer does not pay the applicable customs charges, because of an incorrect address, or for any other reason, a refund will only be processed once the item has been received back. Return shipping, customs handling, brokerage fees, and other non-recoverable costs may be deducted from the refund.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide photographs of the item and its packaging.
We will review the issue and, where appropriate, offer a replacement, repair, or full refund in accordance with applicable consumer protection laws.
REFUND PROCESSING
Once the returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method. The time required for the funds to appear in your account depends on your bank or payment provider.
This policy does not affect any mandatory consumer rights that apply in your country or region.