Refund policy

Returns (European Union)

In accordance with European Union consumer law, customers within the EU have the right to withdraw from their purchase within 14 days of receiving the order, without providing a reason.

To be eligible for a return, items must be unused, in their original condition, and returned in their original packaging.

Shipping costs are non-refundable. The cost of the original shipping will be deducted from the refund amount.

Custom and Made-to-Order Items

Items that are made to order, personalized, or produced specifically on request are non-refundable, unless the item arrives defective or there has been an error on our part.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. Any return shipping fees will be deducted from the refund if they are covered by us in advance.

International Orders & Customs (United States)

Orders shipped outside the European Union, including the United States, may be subject to customs duties and import taxes. These fees are the responsibility of the customer and are non-refundable.

If a shipment is refused due to unpaid customs charges and returned to us, a refund will only be issued once the item has been received back. Any costs incurred for return shipping or customs handling will be deducted from the refund amount.

Refunds

Once the returned item is received and inspected, the refund will be processed to the original payment method. Refunds apply to the product price only, excluding shipping and any additional return or customs costs.